Privacy Policy

Effective Date: January 1, 2026

Mold Inspection Pros has been serving homeowners in Lacey, Washington since 2015. When you call us or visit our website, you share information with us - and we take protecting it seriously. This policy explains what we collect, why we collect it, and the choices you have. We keep it plain and simple, the same way we do business.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, and property address when you call, fill out a form, or request an inspection. If you describe a mold concern, we may note details about your home so our technicians arrive prepared.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, the pages you view, and the date and time of your visit. This helps us understand how people find us and improve the site.

How We Use Information

We use your information to schedule inspections, send you quotes or reports, answer your questions, and follow up on work we've done. We also use it to send appointment reminders and, if you opt in, occasional updates about our services.

We use website data to keep the site running smoothly, see which pages are helpful, and make sure our online information is accurate for Lacey homeowners searching for mold inspection help.

Cookies and Tracking

Our website uses cookies - small text files stored on your device - to remember your preferences and understand how you use the site. Some cookies are necessary for the site to work; others help us measure traffic and improve your experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the site may not work as well, but you can still call us directly to book an inspection.

Analytics and Third-Party Tools

We use trusted third-party tools, such as website analytics providers, to help us understand site traffic and improve our services. These tools may collect information about your visit, like pages viewed and time on site, but they do not identify you personally.

We may also use scheduling or communication tools that process your contact details so we can confirm appointments and send reminders. These providers only use your information to perform services on our behalf.

Data Sharing and Disclosure

We do not sell your personal information. We share it only when needed to run our business: with scheduling or payment processors, or with a technician dispatched to your home. These partners are required to keep your information confidential.

We may disclose information if required by law, to respond to a legal request, or to protect the safety and rights of our customers, our team, or the public. If our business is ever sold or merged, customer information may transfer as part of that transaction, and we'll notify you if that happens.

Data Retention

We keep your information only as long as we need it. Inspection reports and related records are kept for as long as necessary to serve you and meet our legal and accounting obligations. When information is no longer needed, we securely delete or anonymize it.

If you ask us to stop contacting you, we'll keep a minimal record of that request so we can honor it.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. That includes limiting access to your data to team members who need it to serve you and using secure methods to store and transmit information.

No method of transmission over the internet is completely secure, but we work hard to safeguard your information and review our practices regularly.

User Rights

You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also opt out of marketing communications at any time by telling us or using the unsubscribe link in our emails.

To make a request, contact us using the details below. We'll respond within a reasonable time and will verify your identity before sharing or changing any information. We won't discriminate against you for exercising these rights.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we'll delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date above. We encourage you to review it occasionally.

If we make a significant change that affects how we handle your personal information, we'll notify you by email or a prominent notice on our website.

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